1. Overview
At Wansaw LLP, we strive to ensure complete satisfaction with our services. This Refund Policy outlines the circumstances under which refunds may be issued for our services.
2. Service Satisfaction Guarantee
We work closely with our clients throughout the project lifecycle to ensure deliverables meet expectations. Regular reviews and feedback sessions are conducted to maintain alignment with client requirements.
3. Refund Eligibility
Refunds may be considered under the following circumstances:
- Service delivery significantly deviates from agreed specifications
- Project termination initiated by Wansaw LLP without cause
- Duplicate payments or billing errors
- Services paid for but not delivered
4. Non-Refundable Services
The following are generally non-refundable:
- Completed and delivered work that meets agreed specifications
- Services already rendered and accepted by the client
- Projects terminated by the client after completion of milestones
- Consultation fees for completed sessions
5. Refund Request Process
To request a refund, please follow these steps:
- Submit a written request to hello@wansaw.com within 14 days of the issue
- Include your order/project reference number
- Provide detailed explanation of the refund reason
- Attach any supporting documentation
6. Refund Timeline
Refund requests are typically processed within:
- Initial review: 5-7 business days
- Processing time: 10-15 business days after approval
- Bank processing: Additional 3-5 business days (varies by institution)
7. Partial Refunds
In some cases, partial refunds may be issued based on:
- Work completed up to the termination date
- Deliverables already accepted by the client
- Resources allocated and expenses incurred
8. Dispute Resolution
If you disagree with our refund decision, please contact us to discuss the matter. We are committed to resolving disputes fairly and amicably. If no resolution is reached, disputes will be governed by the laws of India.
9. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.
10. Contact Information
For questions about this Refund Policy, please contact us at:
- Email: hello@wansaw.com
- Location: Kashmir, India